Welcome to www.cilantrohotels.com

Important Note

We request you to carefully read and understand these Terms and Conditions of Using the Website (“Terms” / “Terms of Use”) before accessing or using www.cilantrohotels.com (“Website”) operated by Cilantro Hotels (interchangeably “The Company”, “Cilantro”, “we”, “us” or “our”).

These Terms apply to all visitors, users, and customers of www.cilantrohotels.com. By accessing or using our Website and Services, you agree to be bound by these Terms. If you do not accept these Terms, you are free to discontinue using the Website without any liability to Cilantro

1. Definitions

a. The Company / We / Us / Cilantro: Cilantro Hotels, having its registered office at 5/4 Cornfield Road, Kolkata - 700019, India

b. Site: The website www.cilantrohotels.com owned and managed by Cilantro Hotels.

c.Service: Any hospitality, accommodation, or related service offered on www.cilantrohotels.com.

d. You / Your: A natural or legal person who is at least 18 years of age and legally capable of entering into a contract under Indian law, and who accesses or uses the Website.

2. Usage of Service

a. The Website is freely accessible to any individual who can enter into a legally binding contract in accordance with the Indian Contract Act, 1872.

b. By using the Website, you confirm that

We may collect the following categories of information:

• You are above 18 years of age.

• The information provided by you is accurate, complete, and up to date.

c. You agree not to use the Website for unlawful purposes and shall be solely responsible for any misuse of the Website.

d. Access to the Website must be through valid IP addresses only.

e. Currently, the Website does not require user account creation. If such a feature is introduced in future, you will be responsible for maintaining confidentiality of your login credentials and for all activities under your account

3. Collection & Use of Personal Data

By using the Website, you agree that we may collect and use certain personal data as per our Privacy Policy. Please review our Privacy Policy for details on how your data is collected, stored, and used

4. Communication from the Company

By accessing the Website and Services, you agree to receive communications from us, including but not limited to:

• Booking confirmations

• Service updates

• Promotional offers and marketing communications

You may opt out of promotional communication at any time by following the unsubscribe link in our emails or contacting us at reservations@cilantrohotels.com.

5. Intellectual Property

All content on the Website, including logos, trademarks, text, images, videos, software, and designs, are the property of Cilantro Hotels or its licensors

You may not copy, reproduce, distribute, or exploit any content from the Website without prior written permission from Cilantro.

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6. Links to Third-Party Websites

The Website may contain links to third-party websites or services not owned or controlled by Cilantro.

• We have no control over such external sites and are not responsible for their content, policies, or practices.

• We recommend that you review the terms and privacy policies of third-party websites before using them

7. Monitoring

Cilantro reserves the right (but not the obligation) to monitor all activity on the Website to ensure compliance with these Terms and applicable laws.

8. Termination of Access

a. We may terminate or restrict your access to the Website without notice for any violation of these Terms. of third-party rights.

b. You may discontinue using the Website at any time

c. . Provisions regarding intellectual property, indemnity, disclaimers, and limitations of liability shall survive termination.

9. Indemnification

You agree to indemnify and hold harmless Cilantro Hotels, its affiliates, officers, employees, and agents from any claims, damages, or liabilities arising out of your misuse of the Website, violation of these Terms, or infringement of third-party rights.

10. Payments & Third-Party Payment Gateway

• For online bookings, payments may be processed via third-party payment gateways

• While these gateways use industry-standard security measures, Cilantro is not responsible for fraud, misuse, or data breaches beyond its contro

• In the event of fraudulent activity, Cilantro will provide reasonable support but holds no liability

11. Limitation of Liability

a. Cilantro makes no warranties regarding the accuracy, completeness, or reliability of Website content or uninterrupted availability of services

b. We shall not be liable for:

• Loss of data, profits, goodwill, or other intangible damages.

• Any third-party conduct, fraud, or misuse

• Service interruptions, technical errors, or system failures

c. Users are advised to use antivirus software and take precautions when accessing the Website

Website Availability & Maintenance

a. While we aim for 24/7 availability, the Website may be temporarily unavailable due to maintenance or unforeseen technical issues

b. Cilantro reserves the right to update, suspend, or discontinue parts of the Website without prior notice.

13. Disclaimer

The Website and its Services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind.

We do not guarantee that:

• Services will be uninterrupted or error-free

• The Website will be secure or free of harmful components

• Results will meet your expectations.

14. Changes to Terms

Cilantro may revise these Terms at any time without prior notice. Updated Terms will be posted on this page. Continued use of the Website constitutes acceptance of the revised Terms

15. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall fall under the exclusive jurisdiction of the courts of Kolkata, West Bengal.

16. Contact Us

If you have any questions about these Terms, please contact us at:

Cilantro Hotels & Resorts Pvt. Ltd.

Address: 5/4 Cornfield Road, Kolkata - 700019

Contact: + 91 93551 96916|+91 98313 32333

Mail: reservations@cilantrohotels.com

Website: www.cilantrohotels.com